Shiji Group, a global leader in providing secure and scalable technology stacks for the hospitality, food service, retail and entertainment industries, announced today that it has appointed Michael Kessler as the new CEO of ReviewPro, a subsidiary brand of Shiji Group.
Michael Kessler has been a key part of the executive team at ReviewPro since 2013, and has been at the forefront of the company’s product launches, driving both financial and strategic decisions. He will now be responsible for leading ReviewPro in its’ continued development of revolutionary hospitality technology that elevates the guest experience. ReviewPro today serves over 55,000 hotels, destinations, and accommodations.
“We are fortunate to have someone of Michael Kessler’s caliber and experience to step into a leadership role and lead ReviewPro in its next phase of growth. ReviewPro has been driving innovation for a decade as the global market leader in guest experience management technology, ” said Kevin King, COO of Shiji Group. “With its full suite of guest experience tools and solutions, the company supports clients across the globe to listen, understand, and act upon guest feedback to improve the guest experience”.
“I am pleased to be able to lead ReviewPro’s development at this exciting time and proud to lead such an innovative company with a hardworking and loyal team. This year promises to be one full of new developments in the hotel technology industry, within ReviewPro and across Shiji globally. We have many innovative new products in the pipeline which I am confident will benefit our clients and the industry as a whole,” says Michael Kessler, the new CEO of ReviewPro. “We are absolutely committed to continuing to improve the guest experience.”
ReviewPro is the world leader in Guest Intelligence solutions, with more than 55,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based Guest Experience Improvement Suite™ includes Online Reputation Management, Guest Satisfaction Surveys, Auto Case Management, and Guest Messaging Hub. The tools and processes that ReviewPro provides enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.
About Shiji Group
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 80+ subsidiaries and brands, serving over 74,000 hotels, 200,000 restaurants, and 600,000 retail outlets.
Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.