CHEVY CHASE, The world has fundamentally changed due to the Coronavirus pandemic, and how people travel is also evolving. PM Hotel Group launched its initial cleaning and sanitation playbook in April. PMxPM: Peace of Mind by PM Hotel Group, our recently enhanced initiative, extends beyond cleanliness and includes a comprehensive program for delivering holistic, thoughtful hospitality and true Peace of Mind to our guests across our entire portfolio.
“At PM Hotel Group our culture has been built upon a people-first ethos. The health and wellness of our associates and guests remains our top priority. As the travel industry continues to recover, we know that just meeting guests’ expectations of cleanliness is not enough. What we are committed to is delivering the Peace of Mind that comes from feeling safe and well taken care of,” said Joseph Bojanowski, President of PM Hotel Group. “Our team members will continue providing service excellence and caring hospitality, evolving as necessary to ensure our guests can enjoy Peace of Mind during their travels.”
The PMxPM initiative encompasses a 360 degree playbook including updated safety, sanitation, operational procedures and ongoing associate trainings that incorporate the latest guidance and recommendations from the Centers for Disease Control (CDC), World Health Organization (WHO), American Hotel & Lodging Association (AHLA), and state, local and federal governments.
To deliver on the promise of Peace of Mind by PM Hotel Group, the program also includes bespoke practices for enhancing guest experiences in a time when social distancing requires innovation and creative thinking. At PM Hotel Group, our team is passionate about the art of hospitality, now more than ever.
About PM Hotel Group
A Top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners and third-party hotel owners. We have participated in the development and acquisition of more than $2.5 billion in premium-branded and independent hotel properties across the United States. As an operator, PM Hotel Group is committed to its core values of respect – for one another, our guests and the planet. We manage with a dedication to sustainability, a tradition of teamwork and a passion for innovation and entrepreneurship. At PM Hotel Group we know that our people are our greatest resource. By focusing on our associates and the communities in which we work, we deliver strong performance for our owners. Learn more at pmhotelgroup.com