Nor1 to showcase the hospitality industry’s only full life-cycle merchandising platform March 4th to 8th Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology will exhibit at ITB Berlin – The World’s Leading Travel Trade Show®. This year’s mega-event takes place at Messe Berlin, Germany from March 4th to 8th, 2020. Nor1 will...
Artificial intelligence (AI) implementation has grown 270% over the past four years and 37% in the past year alone, according to Gartner’s 2019 CIO Survey of more than 3,000 executives. About the ubiquity of AI and machine learning (ML) Gartner VP Chris Howard notes, “If you are a CIO and your organization doesn’t use AI,...
Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California’s premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®. Ivy is...
In the competitive race for guests, Airbnb fares better every year. As of April 2019, Airbnb had demonstrated a 45% increase in bookings year over year and a 62.5% increase in arrivals (iPropertyManagement). This success is due mainly to the company’s use of machine learning (ML) technology to optimize their search and booking process. Airbnb...
Picture this: you’ve been waiting for your next vacation for ages. You finally have a travel plan on the horizon and excitedly search for the best available options. You find your dream trip and click on the “book now” button to set your itinerary. The moment is finally here! But oh no…you are presented with...
Nordstrom was among the first clothing retailers to use texting to communicate with consumers in an effort to meld their online and physical experience. Not only can Nordstrom customers make purchases via text, but they can also reach sales associates directly without placing a call or waiting on hold. Lauded for its digital transformation, Nordstrom...
Ivy opens up personalized service, additional revenue opportunities and boosts guest satisfaction scores through text or voice messaging to automate common tasks and resolve guest requests in seconds Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have added the iconic Walker Hotel...
Today, brands are essentially collections of experiences. We’re in an era where people remember moments and experiences, not ads or logos. In this age where “CX is the new UX,” there are six common objectives in the digital transformation of travel’s customer experience that hotels need to consider as part of their strategy to build...
Smartconcierge welcomed at three Sotherly Hotels’ luxury independent properties to streamline staff operations, elevate service and generate more revenue opportunities The DeSoto Savannah, has selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part...
For nearly a half-decade now, the hotel industry has buzzed about “authentic guest experiences.” It was its reaction to the growing success of Airbnb and its ability to deliver upon the theme of “Belong Anywhere,” where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate...