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Angie Hospitality® Appoints Industry Veteran David Millili as New CEO
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Angie Hospitality® Appoints Industry Veteran David Millili as New CEO

Millili Brings Deep Experience in Leading Top Hospitality Technology Organizations Angie Hospitality, today announced that it has named hospitality industry veteran, David Millili, as its Chief Executive Officer. David brings with him a wealth of experience accumulated over 25 years in the hotel and travel industries and joins Angie at a pivotal time in the...

Expect the Unexpected: Experts Predict the 2020s Will Bring Considerable Changes to the PMS Landscape
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Expect the Unexpected: Experts Predict the 2020s Will Bring Considerable Changes to the PMS Landscape

For modern hoteliers, the trajectory of PMS innovation defines the trajectory of their hotels. And yet, legacy PMS vendors have failed to adopt a truly innovative approach. Rather than forging ahead of industry demands, they have waited for those standards to materialize, only to chase yesterday’s trends. Fortunately, according to the recent Skift Hotel PMS...

Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience
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Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience

For hoteliers, guest loyalty has become an increasingly elusive concept. A decade ago, brands would have focused on instilling loyalty through things like rewards programs or points. Now, it is more about creating an inspiring, fun, and authentic experience across the entire guest journey. Jeff Bezos once said, “We see our customers as invited guests...

2020: The Year of the Empowered Guest
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2020: The Year of the Empowered Guest

Understanding the most important hotel guest expectations and what it takes to keep them coming back Mobility has empowered customers in ways that have disrupted all industries, especially hospitality. Travelers today are different from the travelers of yesterday, and it’s those brands that anticipate and respond to the needs of their guests that are best...

How Mobile has Changed the Guest Journey
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How Mobile has Changed the Guest Journey

Every great trip is comprised of great moments. A breathtaking view, a cherished memory, a feeling of deeper connection, or maybe even the opportunity to ‘disconnect’ from everyday life — each microcosm of a vacation plays a unique and vital role in a traveler’s journey. Each of these numerous touchpoints — from pre-stay, to arrival,...

Hotel Guests Are Becoming “Data Nodes”
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Hotel Guests Are Becoming “Data Nodes”

Almost daily, employees enthusiastically circle a web address at the bottom of our receipt for us to complete a customer service survey, promising a chance to win a trip for two to some far-away beach, or maybe a shopping spree. Quite frankly, the prompt is so familiar most of us have grown accustomed to tuning...

How Guest Surveys Can Become a Valuable Touchpoint for Guest Experience
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How Guest Surveys Can Become a Valuable Touchpoint for Guest Experience

Let’s imagine this scenario. You’re an avid business traveler and find yourself setting flight for a conference in Houston. You’ve been to the city before, but never stayed at the hotel you’ve booked for this trip. Following the confirmation of your stay, you receive a pre-arrival survey. Upon check-in, you are delighted to arrive at...

How Hotels Can Overcome the 3 Worst Guest Pain Points
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How Hotels Can Overcome the 3 Worst Guest Pain Points

There is little debate that guests today are more ‘experience-loyal’ than ‘brand-loyal,’ and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies...