Uncertain times are a catalyst for change, especially within the hospitality industry. Hospitality, after all, has always held a somewhat notorious reputation for being reluctant to change. While other sectors are, by nature, more malleable to new-edge advancements and best practices, our industry often takes its time, testing the waters long before making the commitment...
iVvy adds world-famous stadium to growing list of major venues in the UK leveraging its next generation platform to maximize sales and streamline meetings and events iVvy Inc., the leading Venue Management Software company, today announced its partnership with caterers Delaware North at Wembley Stadium, the world-renowned sporting and entertainment arena. The team at Wembley...
Kent Beck, the famed American software engineer and the creator of extreme programming, once said, “The business changes. The technology changes. The team changes. The team members change. The problem isn’t change, per se, because change is going to happen; the problem, rather, is the inability to cope with change when it comes.” The hospitality...
Looking at 2019 alone, the hotel industry seemed fairly stable, albeit with slowing growth. Occupancy dropped early in the year but stabilized a bit in Q3, while ADR continued to grow, though with less enthusiasm than some previous quarters. Some markets, like Manhattan, started to show signs of decline. However, in general, the modest health...
Fueled by the experience economy, delivering memorable hotel experiences matters. Now more than ever, forward-thinking hoteliers are setting high expectations for the rest of the industry. With much of the economy forecasted to lose its shine in 2020, many hoteliers are seeing an opportunity to review their playbook for staying profitable during the downturn. Brands...
Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing. As consumers, we now look to our smartphones to converse with friends, purchase items online, look at a myriad of pictures, and yes,...
Industry leaders will surely agree, 2019 has represented an exciting time for hospitality. On what seems to be an unrelenting path to innovation, hotels around the globe are implementing critical operational make-overs, while guests are leading the charge for enhanced convenience and personalization. Modern guest loyalty is earned, not given, and despite any initial challenges...
I have a question for you. How do you get leads in this new economy? “A story is at its best when it’s not intrusive, when it brings value to a platform’s consumers, and when it fits in as a natural step along the customer’s path to making a purchase,” explains Gary Vaynerchuk, in his...
Hotels and resorts of all types see big profits by inviting guests looking for wellness, relaxation, bleisure, romance, and family-friendly day experiences using property amenities without staying overnight The Santa Monica-based company, ResortPass, is at the center of an emerging daycation trend sweeping the hospitality industry. As the leading day guest program for hotels and...
Understanding the most important hotel guest expectations and what it takes to keep them coming back Mobility has empowered customers in ways that have disrupted all industries, especially hospitality. Travelers today are different from the travelers of yesterday, and it’s those brands that anticipate and respond to the needs of their guests that are best...